Refund and Returns Policy

Effective Date: April 2025
Website: maggieshop.store

1. Overview

At MaggieShop, your satisfaction is our priority.
If you are not completely happy with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience.

2. Returns

Eligibility:

  • Items must be returned within 30 days of the delivery date.

  • Items must be unworn, unused, and in original condition with original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Non-returnable items:

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items (if marked as non-returnable at the time of purchase)

How to initiate a return:

  1. Email us at 📧 contact@maggieshop.store with your order number and reason for return.

  2. Our support team will guide you through the return process, including providing the return address.

  3. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your return.

Return shipping:

  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

3. Exchanges

Need a different size or color?
We’re happy to offer exchanges subject to product availability.
Follow the same return process, and let us know the replacement you would like.

4. Refunds

Approval:

  • Once your return is received and approved, your refund will be processed to your original payment method.

Timeline:

  • Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a defective or wrong item, please contact us immediately.
We will arrange a replacement or full refund at no additional cost to you.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company — it may take some time before your refund is officially posted.

  3. Next, contact your bank.

  4. If you’ve done all of this and still have not received your refund, please contact us at 📧 contact@maggieshop.store.

7. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please reach out to our support team:

📧 Email: contact@maggieshop.store
📞 Phone: +1 23456789

We’re here to help!